RETURN POLICY
Last updated September 01, 2026
REFUNDS
All sales are final and no refund will be issued.
1. Payment Structure
(A) Standard Orders:
A 50% non-refundable deposit is required to secure your booking and initiate project setup. This deposit is non-refundable once payment has been made and the project has been scheduled. The remaining 50% balance must be paid in full prior to the delivery of the initial draft video.
(B) Ad-Exclusive Offers:
Customers participating in an Ad-Exclusive Offer may receive a watermarked preview before making any payment. No payment is required to receive the watermarked preview. If the customer chooses to proceed after reviewing the preview, the full Ad-Exclusive price must be paid before the watermark-free video is delivered. Once payment has been made, the payment is non-refundable, subject to the terms below.
2. Delivery Commitment
We take delivery timelines seriously and strive to complete all projects within the agreed-upon timeframe.
For Ad-Exclusive Offers, the stated preview delivery timeframe begins once all required photos and videos have been successfully uploaded.
If we are unable to deliver the initial draft or watermarked preview within the agreed timeline due solely to reasons within our control, we will work with the client to provide an appropriate resolution.
Project timelines are dependent on timely client communication and delivery of required materials. Delays caused by delayed client responses beyond the requested timeframe, file upload issues, incomplete materials, or technical problems on the client’s end will result in adjusted delivery dates.
3. Subjective Nature of Creative Work & Revisions
Video editing is a creative and subjective service. As such:
(A) For paid orders, refunds will not be issued based on personal taste, artistic preference, or dissatisfaction with the creative style. Ad-Exclusive customers may review their free watermarked preview before deciding whether to purchase the watermark-free video.
(B) One (1) round of revisions is included unless otherwise stated in the selected package or offer.
(C) Revision requests must be submitted within the timeframe communicated to the client. If no revision request is received within that timeframe, the project will be deemed accepted and considered final.
(D) We aim to complete revisions within the timeframe communicated to the client. Revision timing may vary depending on the scope of the requested changes, workload, and other relevant circumstances.
4. Technical Issues & Client Responsibility
Refunds will not be granted for issues outside our control, including but not limited to:
(A) Inability to upload source files or internet connectivity issues.
(B) Customer hardware or software limitations or unsupported media files.
(C) Low quality, low resolution, or damaged source footage provided by the client.
We will make reasonable efforts to assist in resolving technical issues whenever possible.
5. Final Sale
For standard orders, once the final, watermark-free video has been delivered following the revision process — or once the revision request window has expired — the transaction is considered final and non-refundable.
For Ad-Exclusive Offers, customers may review the free watermarked preview before making a purchase decision. Once the customer chooses to proceed and completes payment, the payment is non-refundable, and the watermark-free video will be delivered in accordance with the applicable delivery and revision terms.
6. Digital Nature of Service
Our services are fully digital and customized. Therefore, physical returns, exchanges, or mailed returns are not applicable and will not be processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
3105846418